Shipping to the USA and Canada
Orders are prepared during normal business days (excluding Saturday and Sunday). Our standard orders are processed within 1 business day, most orders are shipped the same day if ordered before 10am (PST). We are shipping from Downtown Los Angeles, California.
Once your order has shipped, you will receive a shipment confirmation email with your tracking information.
Shipping to the US contiguous states is free. We are shipping with USPS or UPS depending on the weight of the package and destination. Delivery is guaranteed within 2-5 business days depending on your location.
CANADA and MEXICO
We offer a flat rate of $30 to Canada and Mexico, please note that all customs duties and import taxes are the customer's responsibility. All orders are shipped with USPS Priority Mail International and delivery takes 6 to 10 days. Processing and clearing customs may add additional time in transit.
If you are in europe, please order from www.elevenparis.com
Feel free to contact us if have any additional questions about the shipping policy.
RETURNS and EXCHANGES
Please see details here.